Clinical supervisors and HR trainers
Onboarding new clinical staff to understand department workflows and documentation requirements.
Use cases
About
The TIER/CLIENTS mind map template organizes 324 nodes across 10 major service departments for healthcare and human services organizations. It covers Billing (Billing Console with Admissions/Discharges, Client Charges, Insurance Profiles), Clinical (Client FaceSheet with Intake/Preadmission, Treatment Plan, Progress Notes), Clerical (Clerical Search, Transcription Console), Direct Care (RTA Console with Notes View, Diagnosis View), Nursing (MAR with Current Meds, Administered Meds, Missed Meds), Human Resources (Staff Facesheet with Employee Information, Competency Eval), Environmental (Building Facesheet with Inspections, Work Orders), Administrative (Reports, Quality Assurance), and Other Services (Spiritual Life, School, Horse Program). This TIER/CLIENTS template serves as a comprehensive operational cheat sheet for agencies managing client care, billing, staffing, and facility oversight.
Terms and ConditionsWhen to use this template
Billing managers and compliance officers
Auditing billing processes to ensure all steps from Client Charges to Payment Allocation are covered.
Environmental services and facilities managers
Planning facility inspections and work order management across multiple buildings.
How to use this template
Step 1
Launch and Review Department Structure
Open the .xmind file to explore the ten major service departments including Billing, Clinical, and Nursing.
Step 2
Expand and Customize Detailed Nodes
Click to expand sub-nodes like Client FaceSheet or MAR and rename them to match your organization's specific terminology.
Step 3
Utilize Map for Team Collaboration
Use the comprehensive hierarchy as a visual reference during staff training or quality assurance meetings.
Frequently asked questions
The template contains 324 nodes across 10 departments: Billing, Clinical, Clerical, Direct Care, Nursing, Human Resources, Environmental, Administrative, and Other Services. Each branch has detailed sub-nodes for tasks, reports, and setup.
Navigate to the Clinical branch and open Client FaceSheet. Use the Assessments section for Intake/Preadmission and Baseline Assessments, then document care in Care Delivery under Treatment Plan and Progress Notes.
Yes, the .xmind file is fully editable. You can add, remove, or rename nodes to match your organization's structure. Customize the Billing Console or Staff Facesheet as needed.
The Billing Console organizes billing tasks into Summary, Admissions/Discharges, Clients (Client Charges, Insurance Profiles, Deposits), Back Office (Batch Billing, Payment Allocation), and Set Up (Administration, GL Accounts).
Yes, the MAR branch includes Current Meds, Administered Meds, Today's Meds, and Missed Meds. You can rename or add sub-nodes to track specific medications or administration schedules.
Use it when designing or auditing an agency's operational workflow, training staff on department functions, or consolidating disparate processes into a single reference diagram.
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