IT service managers and process designers
Designing a new event management process for an IT service desk
About
The Process Flow mind map template provides a structured 9-step event management workflow, covering everything from event occurrence to closure. Designed for IT service management professionals, this template includes 147 nodes across branches such as 'Event occurs', '1st level event correlation filtering', and 'Response Selection'. It details key concepts like 'Polling' vs. notification, 'Informational', 'Warning', and 'Exception' event significance, and auto vs. human intervention responses. This Process Flow template serves as both a reference guide and a planning tool for designing robust event management processes.
Terms and ConditionsWhen to use this template
IT trainers and new hires
Training new IT operations staff on event handling workflows
IT auditors and continual improvement teams
Auditing existing event management procedures for improvement
How to use this template
Step 1
Launch the Template
Open the .xmind file in Xmind (desktop, web, or mobile).
Step 2
Analyze the Event Stages
Review the 9 main stages from 'Event occurs' to 'Close event'.
Step 3
Edit Nodes and Procedures
Expand each branch to explore sub-nodes and replace example text with your own event types and procedures.
Step 4
Configure Response Selection
Customize the 'Response Selection' branch with your organization's specific auto responses and escalation contacts.
Step 5
Export and Share Results
Export the completed template as an image, PDF, or share it with your team for collaboration.
Frequently asked questions
The template covers 9 stages from event occurrence to closure, including event notification, detection, logging, correlation filtering, response selection, review, and close. It contains 147 nodes with detailed sub-branches for each stage.
Open the .xmind file in Xmind, then follow the flow from 'Event occurs' through each stage. Customize the nodes to match your organization's tools, event types, and response procedures.
Yes, the template is fully editable in Xmind. You can add, remove, or modify nodes. Export as PDF or image for printing.
1st level filtering determines if an event should be communicated to the event management tool or ignored, based on significance (Informational, Warning, Exception). 2nd level correlation is done by a correlation engine to decide if further action is required.
Yes, the 'Response Selection' branch includes Auto response, Alert and Human Intervention, and Incident/Problem/Change triggers. You can add or modify specific examples and escalation paths.
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