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New community managers or social media leads
Setting up a new community management workflow from scratch
ユースケース
概要
The Community Manager Toolbox mind map template provides a structured framework of 65 nodes across 3 core branches—Listen / Monitor, Learn / Adapt, and Act / Engage—to help community managers organize their daily workflows, tools, and strategies. It catalogs over 30 specific tools and platforms, including Hootsuite for managing Facebook Page and Twitter feed, Google Analytics for statistics, and Mailchimp for email management. This template serves as a practical cheat sheet for selecting the right tool for each task, from content curation via Storify to automation with ifttt. By mapping out the complete community management cycle, it ensures no critical function is overlooked.
利用規約このテンプレートを使うタイミング
Experienced community managers and digital strategists
Auditing and optimizing existing tool stacks for efficiency
Team leads and trainers onboarding new members
Training a team on community management best practices and tools
このテンプレートの使い方
ステップ 1
Open and Explore the Core Branches
Open the template in Xmind to browse the three main branches of Listen, Learn, and Act for a complete workflow overview.
ステップ 2
Customize Tool Nodes and Personal Notes
Select specific tool nodes like Hootsuite or Mailchimp to add your own account links, notes, or additional sub-nodes for your process.
ステップ 3
Finalize and Share Your Strategy Map
Review your customized community management cycle and export the final map as an image or PDF to share with your team.
よくある質問
It includes 65 nodes organized into 3 main branches: Listen / Monitor, Learn / Adapt, and Act / Engage. Each branch lists specific tools and strategies for tasks like monitoring, influencer identification, content production, curation, and automation.
Open the .xmind file in Xmind, then explore the 'Act / Engage' branch. Under 'Management', you'll find Hootsuite for scheduling posts to Facebook and Twitter, and Mailchimp for email campaigns. Customize the nodes with your own accounts and workflows.
Yes, the template is free to download and fully editable in Xmind. You can add, remove, or modify nodes to fit your specific community management needs.
The branch includes Google Reader, Netvibes, Google Alerts, and a general 'Tools list' node. These help you track brand mentions, industry news, and competitor activity.
Absolutely. The 'Content curation' sub-branch under 'Act / Engage' lists Delicious and Storify, which are tools for collecting and organizing relevant content from across the web.
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