Cloud Operations Teams
Establishing operational runbooks for a new hybrid cloud deployment
Trường hợp sử dụng
Giới thiệu
The Anthos Support mind map is a technical reference guide designed for cloud architects, SREs, and IT administrators managing hybrid cloud environments. This 107-node template provides a structured breakdown of the Google Cloud Anthos support ecosystem, covering critical operational pillars such as versioning, quotas, and troubleshooting protocols. It serves as an essential Anthos support cheat sheet for teams needing to maintain compliance with GCP support packages. The map explicitly details the 'Support requirements' necessary for valid service requests, including the mandatory use of the 'gkectl diagnose snapshot' command. By mapping out the shared responsibility model between Google and the end-user, this Anthos support template ensures that technical teams understand exactly which components—from VMware vSphere to Canonical Ubuntu—are covered under their service agreements.
Điều khoản sử dụngKhi nào dùng mẫu này
Site Reliability Engineers (SREs)
Preparing for a technical support engagement with Google Cloud engineers
IT Infrastructure Managers
Reviewing compliance and supportability of current cluster versions
Cách dùng mẫu này
Bước 1
Import the support framework
Open the .xmind file in Xmind to view the full hierarchy of Anthos support protocols and technical requirements.
Bước 2
Map your specific environment
Customize the 'Configuration' and 'Workloads' branches to reflect your specific cluster names and namespace settings.
Bước 3
Export for team reference
Save the map as a PDF or image to include in your internal documentation for quick access during system outages.
Câu hỏi thường gặp
To receive support, your environment must be within published end-of-support timeframes, have Logging and Monitoring enabled for system components, and you must provide a configuration snapshot using the 'gkectl diagnose snapshot' command with every case.
Google provides support for several integrated components including VMware vSphere (vCenter and ESXi), Canonical Ubuntu for node OS, F5 BIG-IP load balancers, and open-source Istio when used within the Anthos framework.
Google supports sequential upgrades only (e.g., 1.2 to 1.3). Skipping versions, such as attempting to move directly from 1.2 to 1.4, is not supported and requires following the documented sequential path.
Yes, the template notes that you can use the 'excludeWords' field in your configuration to omit confidential information or customized sets of data before gathering the snapshot for a support case.
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