Operations Managers and Customer Experience Leads
Designing an automated chatbot or virtual assistant for a shared office space
Use cases
About
The 2GETHERCOWORKING mind map template is a comprehensive customer service and operational framework designed for shared workspace management. Covering over 250 nodes, this 2GETHERCOWORKING cheat sheet maps out the entire user journey for a coworking facility, from initial inquiry to active member support. It specifically structures the digital reception process into three primary pathways: '1 - Conheça Nossos Planos' (Explore Our Plans), '2 - Já sou Cliente' (Existing Clients), and service termination. By utilizing this 2GETHERCOWORKING template, managers can visualize the logic behind virtual assistance, ensuring that potential members are efficiently routed to information regarding 'Endereço Fiscal/Escritório Virtual' or 'Salas Privadas'. The map serves as a blueprint for automating client interactions while maintaining a high standard of professional communication.
Terms and ConditionsWhen to use this template
Sales Teams and Community Managers
Mapping out the sales and onboarding journey for new coworking members
Front Desk Staff and Administrative Assistants
Standardizing administrative procedures for handling member packages and billing
How to use this template
Step 1
Import the coworking file
Open the .xmind file in Xmind desktop or web app to view the full 250-node service structure.
Step 2
Customize the service nodes
Replace the placeholder text in branches like 'Conheça Nossos Planos' with your specific office pricing and features.
Step 3
Export your service logic
Use the Export feature to share the finalized workflow as a PDF or image for your development team to implement.
Frequently asked questions
This template includes a detailed logic tree for a coworking service bot. It covers sales funnels for plans like 'Endereço Fiscal', administrative support for current members, and a structured menu for handling financial queries and room bookings.
You can customize the 2GETHERCOWORKING template in Xmind by replacing the specific plan names and service options with your own offerings. It is ideal for designing IVR systems or chatbot flows for real estate and hospitality sectors.
Yes, the template is fully editable in Xmind. You can add more branches to the 'Já sou Cliente' section or modify the 'Conheça Nossos Planos' nodes to reflect your specific pricing and workspace types.
The best approach is to follow the '2 - Já sou Cliente' branch, which categorizes requests into 'Financeiro', 'Agendar sala de reuniões', and 'Encomendas' to ensure every member need is addressed systematically.
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