Self Service Wish List

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Use cases

About

The Self Service Wish List mind map template aggregates 176 feature requests from 18 stakeholders across a water utility organization, including Allan, Chris, Ciara, Dave, Dev Services, Doreen, Field Maintenance, Gary, Grant, Jenny, Julian, Julie, Mareena, Michael, Michelle, Network Ops, Tracey, and Trade Waste. This template serves as a collaborative wish list for enhancing customer self-service capabilities, covering areas such as online billing, account management, outage maps, and tailored portals. Key requests include 'View e-image of bill with ability open different zones of the bill for more info', 'Online concession validation', and 'Straight through processing for BPay view'. The mind map is organized by stakeholder, making it easy to track who requested what and prioritize development. It is an ideal template for product managers, business analysts, and customer experience teams to consolidate and prioritize feature ideas.

Terms and Conditions

When to use this template

Product managers and business analysts

During a product discovery phase to collect and organize feature requests from internal stakeholders.

UX designers and customer experience teams

When planning a customer portal redesign and need to prioritize self-service capabilities.

Innovation leads and IT strategy teams

In a brainstorming workshop to capture ideas for digital transformation initiatives.

How to use this template

Step 1

Open and Review Stakeholder Requests

Open the .xmind file to analyze the existing feature requests organized by individual stakeholder branches.

Step 2

Customize Stakeholders and Feature Details

Add new stakeholder topics or modify existing request nodes by editing the text and adding detailed notes.

Step 3

Export and Share Collaborative Results

Save your finalized wish list and export it as a PDF or image to share with your development team.

Frequently asked questions

What is the Self Service Wish List mind map template?

It is a collaborative template that collects 176 feature requests from 18 stakeholders for improving customer self-service in a water utility, organized by person for easy prioritization.

How can I use this template for my project?

Open the .xmind file in Xmind, then replace stakeholder names with your team members and add their feature requests under each branch. Use it to track and prioritize ideas.

Is this template editable and customizable?

Yes, it is fully editable in Xmind. You can add, remove, or modify nodes to fit your organization's needs, and export it as an image or PDF.

What kind of features are included in this wish list?

Features range from online bill viewing, payment arrangements, and outage maps to concession validation, meter reading submissions, and developer portals.

Can I use this template for non-utility projects?

Absolutely. The structure is generic enough to adapt for any product or service where you need to collect and organize feature requests from multiple stakeholders.

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