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Product Managers and UX Designers
Designing the user engagement and retention strategy for a new mobile application launch
Use cases
About
The Get Feedback on Mobile App mind map template provides a structured framework for product managers and UX researchers to optimize user sentiment and application performance. This 34-node Get Feedback on Mobile App template covers the strategic pillars of mobile feedback collection, focusing on the core branches of What?, How?, and When?. It identifies two primary goals: getting insight on what can be improved and strategies to boost app’s rating. The guide categorizes users into talkactive and non-talkactive types to help teams tailor their outreach. By mapping out specific feedback function requirements, this Get Feedback on Mobile App cheat sheet ensures that developers consider technical implementation alongside user experience. It serves as a comprehensive Get Feedback on Mobile App template for teams aiming to reduce friction while maximizing the volume of actionable qualitative data.
Terms and ConditionsWhen to use this template
Marketing Leads and App Store Optimization (ASO) Specialists
Analyzing why current app store ratings are low and planning a recovery campaign
Mobile Developers and Product Owners
Refining the technical requirements for an in-app feedback module during a sprint planning session
How to use this template
Step 1
Open the template file
Download and open the .xmind file in Xmind desktop or the web app to view the full feedback structure.
Step 2
Map your user journey
Review the When? branch and align the triggers with your specific app's user milestones and success events.
Step 3
Select feedback channels
Customize the How? branch by deleting irrelevant methods and adding your specific technical implementation details for feedback forms.
Frequently asked questions
The template focuses on two primary objectives: gathering qualitative insights to identify areas for product improvement and implementing strategic prompts to boost app’s rating in various app stores.
The guide advises being careful with pop-up strategies because while they can effectively boost ratings, they often interrupt user experience. It suggests alternative methods like Instant messaging to reduce one-star reviews.
Optimal timing includes moments after a user has accomplished an intended task, or once a user is considered somewhat loyal, defined as having opened the app more than 10 times over 3 days.
Yes, you can easily expand the How? branch to include specific tools your team uses, such as Slack integrations, Zendesk, or custom Natively integrated feedback forms.
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