Product managers and system architects defining role-based permissions
Designing a new conversation evaluation system for a QA team
Casos de uso
Sobre
The Permission Scenarios mind map template provides a comprehensive decision tree for managing user permissions across conversation evaluation workflows, covering 5 major phases (Legend, Before Evaluation, Post Evaluation, Disputed, Accepted) and 5 user roles (Agent, Manager, QA Auditor, Admin, Super Admin). This template maps out exactly which actions—such as 'Mark Dispute', 'Cancel Dispute', and 'Delete the evaluation'—are visible or allowed for each role in each phase, including nuanced rules like 'Owner and Evaluator of a Conversation can not be same user'. With 787 nodes, it serves as a detailed permission cheat sheet for QA teams and product managers designing evaluation systems. The structure is organized as a matrix of phases versus roles, with each cell listing specific permitted actions and visibility conditions.
Termos e condiçõesQuando usar este modelo
QA leads and compliance officers
Auditing existing permission rules to ensure no role can evaluate their own conversations
QA team trainers and onboarding specialists
Training new QA auditors on what actions they can perform in each evaluation phase
Como usar este modelo
Passo 1
Open and Review the Legend
Open the template in Xmind and examine the Legend branch to understand the execution types and statuses defined for your evaluation system.
Passo 2
Explore Phase and Role Permissions
Navigate through the five major phases and expand the user role nodes to inspect specific permitted actions like marking or canceling disputes.
Passo 3
Customize Rules and Train Teams
Edit the node text to align with your organization's specific permission rules and use the final map as a reference for system design or training.
Perguntas frequentes
It maps out user permissions for conversation evaluation workflows, detailing which actions each role (Agent, Manager, QA Auditor, Admin, Super Admin) can perform in phases like Before Evaluation, Post Evaluation, Disputed, and Accepted.
The template is structured as a matrix with phases as top-level branches and roles as sub-branches. Each cell lists specific actions (e.g., 'Mark Dispute', 'Delete the evaluation') and visibility rules for that role-phase combination.
Yes, you can edit the node text to add or remove roles, phases, or actions. The template is fully editable in Xmind, allowing you to adapt it to your own evaluation system's permission rules.
While designed for QA evaluation scenarios, the permission matrix structure can be adapted for any system requiring role-based access control, such as content moderation or customer support workflows.
Yes, the 'Legend' branch includes test execution types (Automated integration testing, Automated UI testing, Manual testing) and test execution status (Pass, Fail) to define the context for permissions.
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